How can we assist you?
Find answers to frequently asked questions about workout telemetry, Ark Lens form analysis, and Coach Ark AI, or contact our engineering team directly.
We respond to technical and account inquiries within 24–48 hours on business days.
Frequently Asked Questions
Quick answers to common questions regarding Ark Lens, Coach Ark, wearable sync, and subscriptions.
How do I analyze my lifting form with Ark Lens?
During an active workout, tap the camera icon on any exercise card to launch the form check camera with an automatic countdown. You can also tap the Form Check tab in the bottom navigation to analyze an existing recording or launch the camera directly.
How do I generate a custom program with Coach Ark AI?
From the Home tab, tap the Coach Ark button in the top bar, or select 'Build with Coach Ark AI' when creating a new routine. Specify your training split, available equipment, and target muscle groups to build a periodized program automatically.
How do Machine Settings and Exercise Variants work?
Inside any exercise card during a workout, tap the gear icon to record seat height, back pad angle, and pin positions for specific gym equipment brands (e.g., Hammer Strength vs. Life Fitness).
How do I pair my heart rate monitor or smartwatch?
Navigate to Settings → SYSTEM and scroll to Bluetooth Sensors to tap 'Pair & Manage Sensors' for Bluetooth LE straps (Polar, Garmin), or configure Heart Rate Source and Wear OS & Watch for Apple Health, Health Connect, or smartwatch sync.
How do I manage or restore my Pro or Elite subscription?
Go to Settings → Subscription or open the Upgrade screen and tap Restore Purchases to sync your App Store or Google Play entitlements. Subscriptions can be modified or canceled anytime in your device's store settings.
How do I delete my account or workout data?
To permanently delete your account and all cloud-synced records, go to Settings → SYSTEM → DANGER ZONE → 'Delete Account & Data' (or 'Reset All Data' for guest sessions). You can also email support@belynxlabs.com; we process deletion requests within 48 hours and purge all server backups within 30 days.